TeleHealth Available: Athletico Sports Physiotherapy
Virtual and TeleHealth is available at Athletico that enables us to continue offering our pain solution services to our patients!
Athletico Sports Physiotherapy is now offering Virtual care via Videoconferencing to all patients!
Athletico Videoconferencing sessions are secure, private and extremely interactive. Using this platform, we can continue to provide necessary care to all patients, including providing you with extensive exercise resources to do at home during the clinic closure due to COVID-19.
To book an appointment for TeleHealth
If you are an EXISTING patient at Athletico, please login to our online booking system by clicking the "BOOK ONLINE" button on the website, and select “ONLINE Physiotherapy treatment: 20 minutes” as the treatment with your Athletico Physiotherapist.
If you are NOT an existing patient at Athletico, please login to our online booking system by clicking the "BOOK ONLINE" button on the website and select “ONLINE Physiotherapy treatment: 60 minutes” as the treatment with any Athletico Physiotherapist.
You can also book by sending us an email at [email protected] or call us at 613-766-6348
FAQs about Athletico TeleHealth
1. What is TeleHealth?
Tele-rehabilitation is a method of treating clients and patients through a secure, online portal, from the comfort of your own home. Athletico is now offering online sessions as of March 23, 2020!
We can assess, treat, and provide exercises through this new type of service. If you are a current or new patient of ours and need assistance, please reach out at [email protected] and book with us!
2. Will my insurance cover Virtual TeleHealth Physiotherapy?
Most Canadian Insurance companies are accepting TeleHealth. We suggest calling your insurance provider to confirm, but most seem on board with this type of rehabilitation. We will provide you with an email insurance receipt (in the case of physiotherapy) as usual.
3. What if something goes wrong during the session?
Logistical errors such as internet connection can mostly be prevented by setting up in a place with reliable internet. If something does go wrong, your session can be re-booked. You and your practitioner will discuss what will happen should a serious situation arise, before the session begins.
4. Once I am booked for Athletico TeleHealth, what are the next steps?
Once your appointment is booked, you will receive an email from us with instructions on signing into the TeleHealth platform, at the time of your appointment. We advise that you sign-in 5-minutes in advance of your appointment. Then, just like FaceTime or Whatsapp, you will receive a Video Call from your Athletico Physiotherapist. When your treatment begins, the practitioner will click on your name and the session will start. No accounts needed. As for equipment, all you need is a desktop or laptop with a camera. For best results, the room you’re in should be well lit. You can even do this via cell phone, however we recommend a bigger screen just for logistics.
5. How will my privacy be protected during this session?
At Athletico, we use a secure, encrypted software which is compliant with the strict privacy laws in both Ontario and Canada. Your Athletico Physiotherapist will be in a private environment, and you yourself will be encouraged to set up your computer in a quiet room away from others and distractions.
6. How do I contact Athletico if I need to change/reschedule my appointment?
Please email us at [email protected] During this outbreak, our email is being monitored regularly.
Physical Clinic Closure
Team Athletico has decided to close all our locations (CFB Kingston, Athens, Ottawa) for on-site care effective March 18, 2020. Although our services are considered essential by the provincial government, we have made this decision to do our part in protecting the health of our patients, staff and the community we serve. We are tentatively scheduled to re-open on May 4th, 2020 but the situation will be monitored closely and this date might change.
We understand that our services to our patients are essential for their physical and mental well-being. Book your Virtual TeleHealth session online today or email us at [email protected]
Richa Rehan, PT
Adam Sunderland, PT
Anne Cusson, PT
Mario Forget, PT
Sarah Davidson, PT
Patrick Fitzgerald, C.Ped
Tanya Ward, RMT
Stephanie Deslauriers, Admin
Laura Tyron, Admin
Monday - Friday from 7:20 a.m. - 6:20 p.m.
Saturday 9 a.m. - 12:00 p.m.
WHERE TO FIND US?
We are located at the Canadian Forces Base in Kingston Ontario, in the CANEX Mall just off Highway 2.
CONVENIENCE FOR YOU
To best accommodate our clients, we have lots of free parking and are located right on the CFB Kingston Base shuttle and the Kingston transit route.