We Are Open During the Lockdown!
As an Essential Service, our clinics remain open to continue providing our Expert Physiotherapy, Registered Massage Therapy, Custom Orthotics (Pedorthist), Bracing, and Custom Compression Stocking services.
Our clinics continue to implement up-to-date COVID-19 screening, disinfecting, distancing, infection control, and safety precautions to continue keeping our patients, staff, and community safe during clinic visits. Virtual services also continue to be available.
Book your appointment online at https://athleticophysio.janeapp.com/ or call us at 613-766-6348.
As a local small business, we are grateful to our patients and our community for your ongoing support during these challenging times. Thank you!
Richa Rehan, PT
Adam Sunderland, PT
Anne Cusson, PT
Mario Forget, PT
Sarah Davidson, PT
Patrick Fitzgerald, C.Ped
Tanya Ward, RMT
Stephanie Deslauriers, Admin
Laura Tyron, Admin
Virtual Appointments Available: Athletico Sports Physiotherapy
Virtual and TeleHealth continues to be available at Athletico that enables us to continue offering our pain solution services to our patients!
Athletico Videoconferencing sessions are secure, private and extremely interactive. Using this platform, we can continue to provide necessary care to all patients, including providing you with extensive exercise resources to do at home during the clinic closure due to COVID-19.
To book an appointment for Virtual Health
If you are an EXISTING patient at Athletico, please login to our online booking system by clicking the "BOOK ONLINE" button on the website, and select “ONLINE Physiotherapy treatment: 20 minutes” as the treatment with your Athletico Physiotherapist.
If you are NOT an existing patient at Athletico, please login to our online booking system by clicking the "BOOK ONLINE" button on the website and select “ONLINE Physiotherapy treatment: 60 minutes” as the treatment with any Athletico Physiotherapist.
You can also book by sending us an email at [email protected] or call us at 613-766-6348
FAQs about Athletico Virtual Health
1. What is Virtual Health?
Virtual-rehabilitation is a method of treating clients and patients through a secure, online portal, from the comfort of your own home. Athletico is now offering online sessions as of March 23, 2020!
We can assess, treat, and provide exercises through this new type of service. If you are a current or new patient of ours and need assistance, please reach out at [email protected] and book with us!
2. Will my insurance cover Virtual Physiotherapy?
Most Canadian Insurance companies are accepting Virtual and TeleHealth. We suggest calling your insurance provider to confirm, but most seem on board with this type of rehabilitation. We will provide you with an email insurance receipt (in the case of physiotherapy) as usual.
3. What if something goes wrong during the session?
Logistical errors such as internet connection can mostly be prevented by setting up in a place with reliable internet. If something does go wrong, your session can be re-booked. You and your practitioner will discuss what will happen should a serious situation arise, before the session begins.
4. Once I am booked for Athletico Virtual Health, what are the next steps?
Once your appointment is booked, you will receive an email from us with instructions on signing into the TeleHealth platform, at the time of your appointment. We advise that you sign-in 5-minutes in advance of your appointment. Then, just like FaceTime or Whatsapp, you will receive a Video Call from your Athletico Physiotherapist. When your treatment begins, the practitioner will click on your name and the session will start. No accounts needed. As for equipment, all you need is a desktop or laptop with a camera. For best results, the room you’re in should be well lit. You can even do this via cell phone, however we recommend a bigger screen just for logistics.
5. How will my privacy be protected during this session?
At Athletico, we use a secure, encrypted software which is compliant with the strict privacy laws in both Ontario and Canada. Your Athletico Physiotherapist will be in a private environment, and you yourself will be encouraged to set up your computer in a quiet room away from others and distractions.
6. How do I contact Athletico if I need to change/reschedule my appointment?
Please email us at [email protected]
Our email is being monitored regularly.
Monday - Friday from 7:20 a.m. - 6:20 p.m.
Saturday 9 a.m. - 12:00 p.m.
WHERE TO FIND US?
We are located at the Canadian Forces Base in Kingston Ontario, in the CANEX Mall just off Highway 2.
CONVENIENCE FOR YOU
To best accommodate our clients, we have lots of free parking and are located right on the CFB Kingston Base shuttle and the Kingston transit route.